Open
Product
Spend time with the volunteers, map how an enquiry moves from the first call to the janaza, and decide what needs to exist. Keep it simple enough to use at 2am.
the problem
One volunteer.
Calls through the night.
No shared record.
Families waiting.
Ilford Islamic Centre's janaza service relies heavily on one volunteer. Almost every enquiry arrives by phone, including calls overnight, and families can struggle to reach someone when he's unavailable.
There's no shared system for recording enquiries, collecting essential details or tracking follow-ups. That makes it hard for other volunteers to step in, and families may have to repeat the same information across several conversations.
Bereaved families are often unfamiliar with the paperwork and steps an Islamic burial requires.
A missed call. An unclear next step. Being asked for the same details twice. Each one adds pressure at an already difficult time.
today
- A family calls
- One volunteer's phone
- Missed call, nothing recorded
- The family explains it all again
the aim
- A family gets in touch
- Every enquiry captured
- The right volunteer, with the details
- Timely, human support
Our challenge: make sure every enquiry is captured and reaches the right volunteer, even when nobody can answer the phone, so families get timely, compassionate human support.
join the team
We need two Forward Deployed Impact Engineers.
You'll embed with the centre's janaza volunteers, understand how enquiries come in today and build something that works for them, and for the families they support. The aim isn't to replace the people who answer. It's to make sure a person can always help.
Open
Builder
Build it quickly and reliably, on tools the volunteers can look after themselves. When a family gets in touch, it has to work.
About you
You're comfortable with ambiguity and good at working alongside partner organisations.
You're low ego. You listen before you build, collaborate well and care more about solving the problem than owning the solution.
You'll treat this work with care. The people it serves are grieving, and their details are sensitive.
And importantly, you're doing this for the right reasons.
your move
Ready to be drafted?
Not sure it's for you? Read how Drafted works, and why we do it.